Frequently Asked Questions
Can you coordinate a hat to my outfit?
I cannot guarantee a true color match via online photos as monitors often misconstrue the true color. You may send me a fabric swatch so I can compare colors in my studio. I’f you’d like to send a fabric swatch, please request mailing instructions via email at ThehatHive@gmail.com
What is the turn around time for a custom hat?
I accept custom orders year round. On average, my turn around time is 5-7 business days. If you need a custom piece rushed, please contact me via email. During the months of January - May, a custom order may take up to 30 days until shipping. This is to accommodate my clients attending The Kentucky Derby. My cut off date for custom orders to receive in time for The Derby is April 1st.
Can you freshen up, repair and or customize a hat I already have?
As long as it’s an original piece you purchased from The Hat Hive, we are happy to freshen, repair or customize an existing piece. Please contact me via email for pricing. Customer is responsible for shipping costs.